We are Furness Building Society of Emlyn Hughes House, Abbey Road, Barrow-in-Furness, Cumbria LA14 5PQ, and when we use the terms 'we', 'us' or 'our' in this App and Online Privacy Notice, we mean Furness Building Society.

Furness Building Society collects, uses and shares personal information about you so that we can provide you with a savings account and related services. This App and Online Privacy Notice explains how we collect, use and share your personal information when you use our mobile app and online service, including information about the device that you are using to access the app and service, for example, your mobile phone or tablet device.

This App and Online Privacy Notice should be read in conjunction with our App and Online Terms and Conditions and our full website Privacy Notice (which explains in further detail how we use your personal information).

For further information, or if you have a query on anything related to this App and Online Privacy Notice, please contact us:
• By email: Digitalsavingsteam@furness-bs.co.uk 
• By post: Data Protection Officer, Furness Building Society, Emlyn Hughes House, Abbey Road, Barrow-in-Furness, Cumbria, LA14 5PQ
• By telephone: 0800 781 4311

We use a range of measures to keep your information safe and secure, which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and apply appropriate measures for the use and transfer of information.

We are based in the UK, but in order to operate our online service, your personal information will be transferred outside of the UK. We will make sure that suitable safeguards are in place before your personal information is transferred to countries outside of the UK and the EEA.

We’ll keep your personal information in line with our data retention policy and no longer than it is needed. This allows us to comply with legal and regulatory requirements which apply to us or to use it for legitimate purposes, such as managing your online account and dealing with any disputes or concerns that may arise. Please note, we may need to keep your information for longer, including where we need the information to comply with specific regulatory or legal requirements, detect or prevent fraud and financial crime, or answer requests from regulators. If there is no need for us to keep the information for this length of time, we may destroy, delete or anonymise it sooner.

The information provided below explains what personal information we collect from your device, how we use it and whether we share it.

Details of the data (including personal information) collected:

We have set out below the types of personal information and other types of data that we collect via your device permissions whenever you use our App and online services:

 

Personal information	Purpose
Your location	We collect details of your location to allow us to detect your location and prevent fraud when you’re using the app and online services.
Your phone number	We collect your phone number to allow you to register your account on our App.
Your device information (including details of internet access)	We collect certain types of device information to allow us check if you have a working internet connection and troubleshoot any issues.
Your biometric information	To allow you to use your biometric credentials, such as Face ID or Touch ID, to log on and for identification purposes when opening a new account.

 

 

Other types of data	Purpose
Crash analytics data	In the event our App crashes we will collect information to help identify the cause of the problem. This information will include details of the device used at the time of the crash, and which version of the app/device software you are using.
Push message data	To allow us to inform that you’ve received a chat message and send you notifications.
High sampling rate sensors data	To allow FBS to check any unusual or suspicious activity on the customer's device to prevent payment scams and fraudulent activities.
Technical app data	To allow us to collect and use technical data and related information related to the App. We may use this information, as long as it is in a form that does not personally identify you, to improve our products and services or technologies. This also helps us to protect you and us from financial crime

For full information on how FBS uses and protects your data you can find our full privacy statement here.