Please tell us straight away if you’re having problems paying your mortgage or you think you might experience any issues. It will be really helpful if you could also respond promptly when we ask to talk to you about your mortgage and provide any details or information we require. 

It’s important that you keep anyone else responsible for the mortgage, including any guarantors, up to date with your circumstances.

Please consider seeking impartial advice if you need help managing your finances and check whether you can get any state benefits or tax credits which could help to increase your income. Your insurance policy is also worth reviewing as this could help with your repayments.

If you think you can make extra mortgage repayments in order to clear your arrears, be realistic about what you can afford to pay. 

Please be vigilant and do your due diligence should any companies offer you loans, or invite you to sell your property to them and lease it back as a means of resolving your short term financial difficulty. Such actions may not be in your long term best interests. We advise seeking independent advice before entering into any arrangement of this type. 

If you’re considering handing your keys over to us, please remember that you’ll still owe us any outstanding debt. We’d advise you to discuss this option with us before taking such action.

Taking legal action to repossess your home will always be our last resort. We’ll only do this if you don’t work with us to try and resolve your arrears, or we’re unable to reach a reasonable solution. 

If we do commence legal proceedings to repossess your home, we’ll always tell you why we’re doing this. We’ll give you plenty of notice in writing and explain the process we’ll follow, including what you need to do and any charges you may incur.