We instruct day one valuations for all applications, with the exception of Buy-to-Let, Holiday-Let and Self-Build. With these mortgages, valuations are instructed when the mortgage has been underwritten and the fee paid. 

Our physical valuations are carried out by Connells. 

We’ll contact you and your client for payment of the valuation fee (if applicable) after the initial underwriting assessment has taken place. 

Our underwriters will liaise with you via email to raise any queries or to request any additional information they may need to carry out a full and informed assessment - and help your client to meet our affordability criteria. 

If the application passes our underwriting assessment and we receive a satisfactory valuation report, we will issue an Offer of Loan. This will be available on the online portal to download. We’ll inform you the broker, your client and their solicitor when the Offer of Loan is available. 

Your client will need to sign the Offer of Loan and the signed document should be uploaded to the portal. 

If an Offer of Loan is due to expire and purchase completion has not taken place, you can apply for an extension. This will be reassessed by our underwriting team. 

For the reassessment to take place, we’ll need to be provided with the following:

• Clear reason for the extension request 
• Estimated completion date
• Confirmation there has been no change in your client’s circumstances
• Last two months’ payslips
• Last three months’ bank statements

We’ll also conduct a new credit search and we’ll request valuer confirmation that the original valuation can still be relied upon. 

If your client is self-employed, we may also need: 

•  Up-to-date accounts
• Most recent SA302
• Management accounts
• Business bank statements

We’ll pay your procuration fee through your chosen payment method 10 days following the completion of the mortgage by electronic transfer.