We've made Digital Savings even better

For this release, the update needs to be done manually. Don't worry, future updates will return to happening automatically.

No — in most cases, you won’t need to re-enter your login details, and features like Face ID or fingerprint login should continue to work as normal.

If you decide to delete the app and re-install, rather than clicking "update", you will need to re-enter your personal information and set up biometrics again if you use them.

If you are asked to log in again and can’t remember your details, you can use the “forgotten username” or “forgotten password” options in the app to get back in quickly.

If you’re still having trouble, our team will be happy to help.

No — all your details and savings are safe. Nothing will change apart from the app being updated.

You may notice a refreshed look and feel, but everything will still work in the same simple way you’re used to.

Make sure you’ve opened the app’s page in your app store (not just searched for it). If you still can’t see it, try closing and reopening the app store.

See the "Updating my iPhone App" and "Updating my Android App sections above for more details

You won’t be able to log in to the app until it’s updated. Once you’ve done it, you’ll be able to access your account as normal.

Yes — updating your app ensures you have the latest security protections in place and helps keep your account safe.

First, try closing and reopening the app.

If that doesn’t work, you can delete the app from your device and download it again from your app store.

If you do this, you may be asked to enter your login details again. If you’re unsure, you can use the “forgotten username” or “forgotten password” options in the app to get back in quickly.

If you’re still having trouble, our team will be happy to help - Digitalsavingsteam@furness-bs.co.uk

Yes — you can still log in through our website using a desktop or laptop

Usually less than a minute, depending on your internet connection.

No — just update the app and log in as you normally would.?

This may be because your device software is out of date. You can still access your account through our website, or contact us and we’ll help you with your options.

To use the latest version of our app, your device needs to be running a more recent version of its operating system, in line with Apple and Google’s guidelines.

If your device is on an older version (for example, iOS 15 or below), you may not be able to update the app.

If this happens, you can still access your account securely through our website using a desktop, laptop, or mobile browser.

If you’re unsure, or would like help checking your device, our team will be happy to guide you.